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Mobile & Online Banking
OverviewOver the past 10 years, Juniper Research has pioneered reserch into the commerce sector and our industry benchmark research on the digital commerce sector provides the most comprehensive and detailed view of the banking sector to date.

Our Mobile & Online Banking research is essential for understanding the fundamental structure of the digital banking ecosystem, as banks continue to regard the mobile and online channel as an indispensable revenue-stream.

Key Features

  • Evaluates in-depth the development of the mobile and online banking ecosystem, highlighting the adoption of PC, Handset (Smartphone and Featurephone) and Tablet Banking.
  • Strategic assessment of the major trends, including the extension of mobile banking services beyond mobile devices to wearables such as Smart Watches and Smart Glasses.
  • Interviews with leading players across the banking value chain, including SAP, Visa, Infobip, Monitise and Gemalto.
  • Key player capability and capacity assessment, together with vendor market positioning matrix.
  • Benchmark industry forecasts for size and growth of the mobile banking users and transaction value.
  • Invaluable insights around the different business strategies and models for developed and developing nations including Branchless Banking, Digital Wallets and Micro-Insurance.

Key Questions

  1. What is the current state of digital banking and how is it developing beyond PC and mobile devices?
  2. How many banked individuals adopt online and mobile banking services over the next five years?
  3. How many mobile handset users will use their mobile devices for mobile banking information services over the next five years?
  4. How will increased tablet and app usage impact on mBanking adoption?
  5. What are the primary business models for mobile banking service providers?

Companies Referenced

Interviewed: Banco Sabadell, CO-OP Financial Services, Doocat, Fiserv, Gemalto, Infobip, Monitise, SAP, Visa Europe.

Profiled: Accenture, Doocat, eLeader, FIS, Fiserv, Fundamo, Gemalto, Infobip, Infosys, Jack Henry & Associates, Monitise, SAP.

Case Studied: Banco Sabadell, Easypaisa, First Direct, MicroEnsure.

Mentioned: 1st Mariner, Absa Group, Access Group, Acleda Bank, Agricultural Bank of China, Al Hilal Bank, Alcatel-Lucent, Alibaba, Alior Bank, Alipay, Allied Payment Network, Amazon, America First Credit Union, American Bankers Association, ANZ Bank, Apple, B&Q, BACS, Baidu, Banamex, Banco Bradesco Financiamentos, Banco Galicia, Banco Inbursa, Banconal (Banco Nacional de Panamá), Bangkok Bank, Bangladesh Bank, Bank Andara, Bank of America, Bank of China, Bank of Korea, Bank of the West, Banorte, Barclays, BBVA Bancomer, BDO, Bill & Melinda Gates Foundation, bKash, BlackBerry, Blockbusters, BNP Paribas, British Bankers Association, BSI, BSNL, BuzzCity, Caixa Bank, Caixa Economica Federal, Canadian Bankers Association, Capgemini, Capital One, Capitec Bank, Carphone Warehouse, Cash Edge, CashEdge, Celplay, CGAP, Chase Bank, China Banking Association, China Construction Bank, CIMB, Citrix, Citi Group, ClairMail, Commercial Bank of Qatar, Commerzbank, Commonwealth Bank of Australia, Converse, Credit Bank of Moscow, CSC, Danske Bank, Delta Community Credit Union, Deutsche Bank, DNB (De Nederlandsche Bank), Dutch-Bangla Bank Ltd, E Federal Credit, Eastern Bank US, eBay, Energize Global Services, Equity Bank, Ericsson, Ernst & Young, eServGlobal, Experteam, Facebook, Federal Deposit Insurance Corp, Finextra, First Bank Nigeria, First Eastern Mobile Investments Limited, First Jersey Credit Union, Fulton Financial, Garanti Bank, Google, Grapple Mobile Ltd, GSMA, Halifax Bank, HBL, Home Trust Canada, HP, HSBC, hybris, IBM, ICBC Bank, ICICI Bank, ING Direct, Intuit, ITU, Jibun Bank, JPMorgan Chase, KDDI, KeyBank, Knab, Lloyds, LoveFilm, M&S (Marks & Spencer), Marketplaces, MasterCard, MCB Bank, MCell, M-Com, Meditel Morocco, Metavante, Metrobank, mFoundry, Microfinance Bank, Microsoft, Mobey Forum, Mode, MoneyGram, Movida, MTN Group, National Australia Bank, National Bank of Kuwait, Natwest, Netsize, Nihilent, Norges Bank, NTT DOCOMO, Open Solutions, OP-Pohjola Group, Opportunity International, Orange, PayPal, PCCW, Pebble, Pekao SA, Plus Bank, Plus in Poland, Pozitron Yazilim AS, Procter & Gamble, QTel, Rabobank, Raiffeisen International, Rakuten, RBI (Reserve Bank of India), RBS (Royal Bank of Scotland), S1 Corporation, Safaricom, Samsung, Santander, Schools First FCU, Sky, Smile, Softbank, Standard & Poor’s, Standard Bank, Standard Chartered Bank, Stanford Credit Union, Starbucks, State Bank of India, State Bank of Pakistan, Sun Microsystems, SunTrust Bank, Tameer Bank, Telcel, Telecom Italia, Telefónica, Telenor, Tencent, TISCO Bank, T-Mobile, Triple Jump, Trusteer, Twitter, Umpqua Bank, UniBank CJSC, Unicredit Group, Union Bank of India, Union National Bank, United Bank for Africa, UNISTREAM, US Bank, Venda, VeriSign, Visa, Vivere Brasil, Vodafone, Waterstones, VTB24, Wells Fargo, Western Union, Westpac New Zealand, Whitbread, World Bank, Xoom, Yellow Pepper, Zenith Bank.

Data & Interactive Forecast

Juniper Research’s highly granular interactive Excels enable clients to manipulate Juniper’s forecast data and charts to test their own assumptions, perform what-if analysis; and compare select markets side by side in customised charts and tables. IFxls greatly increase clients’ ability to both understand a particular market and to integrate their own views into the model.

Forecast suite includes:
  • Country level data splits for the Canada, China, India, UK and US as well as 8 key regions.
  • Device splits by handset, tablet and PC.
  • What-If Analysis tool allowing user the ability to manipulate Juniper’s data for 15 different metrics.
  • Access to the full set of forecast data of more than 60 tables and 6,000 datapoints.

Research Options

All research reports now come with an enterprise-wide licence

Mobile & Online Banking: Developed & Developing Market Strategies 2014-2019

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Our internationally recognised digital banking research suite enables financial institutions and vendors to evaluate the development of the mobile and online banking ecosystem. Juniper’s experienced analyst team identifies the best practice models for clients to exploit in the digital banking space. 

The research suite includes:
  1. Executive Summary - Slide deck summarising key trends, competitive analysis and market forecasts, allied to a series of strategic recommendations for players across the value chain (PPT).
  2. Market Trends & Competitive Landscape - strategic analysis of market dynamics, drivers and trends, together with banking vendor capability assessment and matrix (PDF)
  3. Market Sizing & Forecasts – regional and sector prospects analysis together with five year forecasts for key metrics, including adoption, banking transaction values and volume (PDF).
  4. Interactive Forecast Excel – highly granular dataset comprising more than 6,000 datapoints, allied to What-If Analysis tool giving user the ability to manipulate Juniper’s data (Interactive XL).
Download a summary of the table of contents and forecasts above, or request a detailed list of every table and chart via

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Analyst support is provided for the following areas:
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  • Identification of key market trends and opportunities

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Research Details

Nitin Bhas
Key Vertical Markets
8 Key Regions - includes North America, Latin America, West Europe, Central & East Europe, Far East & China, Indian Subcontinent, Rest of Asia Pacific and Africa & Middle East
Canada, China, India, UK, USA

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