Live support
We are sorry, but support is not available at the moment.
Worldwide Digital Banking
OverviewOver the past 10 years, Juniper Research has pioneered research into the commerce sector. Our industry benchmark research on Digital Banking provides the most comprehensive and detailed view of both mobile and online platforms.

This research is essential for understanding the fundamental structure of the digital banking ecosystem, and includes data and analysis for Handsets, Tablets, PCs and Wearables.

Key Features

  • Provides an in-depth evaluation of the mobile and online banking ecosystem, highlighting adoption across key platforms:
    • PC/Laptop
    • Handsets
    • Tablets
    • Wearables
  • Strategic assessment of the key digital banking trends, including the development of banking apps and the opportunities for blockchain technology.
  • Interviews with leading players across the banking and commerce value chain:
    • Amdocs
    • Ericsson
    • Fidor Bank
    • FIS
    • Fiserv
    • Gemalto
    • Infosys EdgeVerve
    • Intelligent Environments
    • Mahindra Comviva
    • Monitise
    • MTN
  • Invaluable insight into the varying business models and strategies adopted by developed and developing nations.
  • Benchmark industry forecasts for the size and growth of the digital banking, including users and transaction values.
  • Key player capability and capacity assessment, together with our vendor market positioning matrix.
  • Key industry executives identified in our ‘Movers & Shakers’ section.

Key Questions

  1. What are the top digital retail banking trends?
  2. What is the current state of wearable banking services?
  3. When will regional and global mobile banking users exceed online banking users?
  4. What are the primary business models for digital banking service providers?
  5. How will increased app usage impact messaging based banking services?

Companies Referenced

Interviewed: Amdocs, Ericsson, Fidor Bank, FIS, Fiserv, Gemalto, Infosys, Intelligent Environments, Mahindra Comviva, Monitise, MTN.
Profiled: Accenture, FIS, Fiserv, Gemalto, Infobip, Infosys (EdgeVerve), Intelligent Environments, Mahindra Comviva, Monitise, Oracle Financial Services Software, SAP, TCS (Tata Consultancy Services).
Case Studied: Barclays, Fidor Bank, MicroEnsure, Monese.
Mentioned: Agricultural Bank of China, Airtel, Alcatel-Lucent, AliPay, ALLTEL Information Services, Amazon, American Bankers Association, American Express, ANZ, Apple, Arab National Bank, Aricent, ASB, Atom Bank, Aurum Technology, Avidia Bank, Azer-Turk Bank, BancNet, Banco Galicia, Banco Nacional de Panamá, Bancolombia, Bangladesh Bank, Bank of America, Bank of China, Bank of Tanzania, BankWare, Banrisul Bank, Barclaycard, BBA, BI & Data Warehouse, Bill & Melinda Gates Foundation, BlackBerry, BMO Harris, Caixa Bank, CashEdge, CBA (Canadian Bankers Association), CFCA (China Financial Certification Authority), CGAP (Consultative Group to Assist the Poor), CheckFree Corporation, China Banking Association, China Construction Bank, CIMB, Citi, Citrix, Concur Technologies, Credit Suisse, CSC, DAB Bank, DBS, Deutsche Bank, Discover Financial Services, DNB, Dutch-Bangla Bank, Eastern Bank, eFunds, Emirates NBD, Equity Bank, Experian, Facebook, FIAT, FIFA, First Data, First Gulf Bank, Fortune, Fujitsu, Generali Group, GSMA, H&R Block, Halifax Bank, HANA R&D, HBL, HDFC, Hewlett-Packard, Home Retail Group, Home Trust Canada, Household Bank, HSBC, hybris, IBM, ICBC Bank, ICICI, ING, Innovation Center for Financial Services, Intel, InterCept, İşBank, ITF, JP Morgan Chase, Juniper Networks, Kallidus, Kaspersky Labs, Key Bank, Kotak Bank, LinkedIn, Lloyds, Malauzai Software, MasterCard, McKinsey, M-Com, Metavante Technologies, Microfinance Bank, Microsoft, Mitsubishi, Mobey Forum, Nationwide, NatWest, Nedbank, Norges Bank, O2, Open Solutions, Opportunity International, Oracle Corporation, Orange, Osaifu Keitai, Panaya, Paym, Payment Council of India, Payveris, Pebble, Pegasus Airlines, People’s United Bank, PNC Bank, Poten & Partners, Pozitron Yazilim AS, PricewaterhouseCoopers, Qantas Credit Union, RBI (Reserve Bank of India), RBS, RBS, RBS Citizens, Ripple Labs, SafeNet, Sainsbury’s Bank, Samsung, Santander, SK Telecom, SlideShare, SpareBank 1, Standard & Poor’s, Standard Bank, State Bank of India, STG, Taiwan Mobile Payment Co, Tangerine Bank, Telefonica, Telenor Group, thinkmoney, Tsys, Türk Ekonomi Bankasi, Twitter, UBS, Union National Banking, UnionPay, United Bank of Africa, US Bank, VeriSign, Verizon, Visa, WeChat, Wells Fargo, Western Union, Whitbread, World Bank, YouTube, Ziraat Bank.

Data & Interactive Forecast

Juniper Research’s highly granular interactive Excels (IFxls) enable clients to manipulate Juniper’s forecast data and charts to test their own assumptions by using the Interactive Scenario Tool, and compare select markets and sectors side by side in customised charts and tables. IFxls greatly increase clients’ ability to both understand a particular market and to integrate their own views into the model.
Forecast suite includes:
  • Regional splits for 8 key regions, as well as 12 country level data splits for:
    • Canada
    • China
    • Denmark
    • France
    • Germany
    • India
    • Norway
    • Portugal
    • Spain
    • Sweden
    • UK
    • US
  • Platform splits by PC, Mobile Handset, Tablet & Smartwatch.
  • Segment splits by Banking Information Services and Bill Payment & Presentment.
  • Interactive Scenario Tool allowing users to manipulate Juniper’s data for 16 different metrics.
  • Access to the full set of forecast data of 66 tables and 8,500 datapoints.

Research Options

All research reports now come with an enterprise-wide licence

Worldwide Digital Banking: Mobile, Online & Wearable 2015-2020

Click here for product details

Juniper’s experienced analyst team identifies the best practice models for clients to exploit in the digital banking space. The research investigates the convergence of financial services and digital technology in the global drive towards ubiquitous financial inclusion and digitalised currency.

The research suite includes:
  1. Executive Summary - Slide set summarising key trends, competitive analysis and market forecasts, allied to a series of strategic recommendations for players across the value chain (PPT).
  2. Market Trends & Competitive Landscape - Strategic analysis of market dynamics, drivers and trends, together with mobile broadband vendor capability assessment and matrix (PDF)
  3. Market Sizing & Forecasts – Regional and sector prospects analysis together with five year forecasts for key metrics, including active users, transaction value and volume (PDF).
  4. Interactive Forecast Excel – Highly granular dataset comprising more than 8,500 datapoints, allied to What-If Analysis tool giving user the ability to manipulate Juniper’s data (Interactive XL).
Download a summary of the table of contents and forecasts above, or request a detailed list of every table and chart via

Add-on Research

Included Support options

30 Minutes Analyst time

30 minutes of support time on the telephone with one of our expert analysts.

Analyst support is provided for the following areas:
  • Research related queries
  • Clarifying methodologies, forecast assumptions and forecast outputs
  • Identification of key market trends and opportunities

Email Support

Receive free email support for the research purchased by emailing your queries to

Support options

Additional 30 Minutes Analyst Time

Purchase extra support time on the telephone for the research purchased with one of our expert analysts.

Research Details

Nitin Bhas
Commerce & Money
8 Key Regions - includes North America, Latin America, West Europe, Central & East Europe, Far East & China, Indian Subcontinent, Rest of Asia Pacific and Africa & Middle East
Canada, China, Denmark, France, Germany, India, Norway, Portugal, Sweden, UK, USA

What about purchasing a subscription?

Unlimited access to our research catalogue and data