Mobile Ticketing
OverviewJuniper Research's market leading Commerce & Money Research provides the most comprehensive and progressive analysis of the digital commerce markets.

Juniper's Mobile Ticketing Strategies research provides an analysis of where mobile now sits within and across a number of disparate industries, highlighting and assessing the intra- and inter-segment trends and challenges that have emerged. Our research covers key sectors including  Air, Metro/Bus, Rail, and Sports & Entertainment Events.

Key Features

  • Definitive analysis of the dynamics, infrastructure requirements and stakeholders within each of the key markets.
  • In-depth assessment of the opportunity presented by NFC and of the hurdles this technology faces.
  • Key Players within the mobile ticketing space are profiled, analysing their relative capabilities within the context of the Juniper Vendor Matrix.
  • Benchmark industry forecasts for size and growth of the different ticketing segments.
  • Expert recommendations and competitive analysis for stakeholders.

Key Questions

  1. What are the key trends defining the mobile ticketing space today?
  2. How is the absence of implementation standards impacting NFC mTicketing deployments?
  3. What are the key cross inter- and intra-segment constraints on mobile ticketing?
  4. What are the prospects for 2D barcode ticketing on mobile handsets?
  5. Why should facilities operators use mobile ticketing?

Companies Referenced

Interviewed: IATA, Eagle Eye, Gemalto, IRIS Ticketing, ITSO,  Masabi, NeoMedia, NXP Semiconductors, Proxama, Unwire.

Profiled: C-SAM, Fandango, Gemalto, IRIS Ticketing, Kony Solutions, Masabi, NXP Semiconductors, Plusdial, Siemens/ HanseCom, Ticketscript, Unwire.

Case Studied: TfL (Transport for London), IDA (Infocomm Development Authority)

Mentioned: 2ergo, Access IS, Advanced Info Services, Adyen, Aeroexpress, AFIMB (Agence française pour l'information multimodale et la billettique), AFSCM (Association Francaise du Sans Contact Mobile), Air China, Air Kenya, Air New Zealand, Air Tanzania, Alaska Airlines, Ambiq, AMC Theatres, American Airlines, American Express, Amtrak, AOL, Apple, AT&T, Atos, Bankalararasi Kart Merkezi, Barclaycard, BlackBerry, Bosch, Bouygue, Calypso, Citibank Singapore, Consult Hyperion, Continental, C-SAM, Cubic, DNP (Dai Nippon Printing Co), DBS, Delphi, Delta, Eagle Eye, easyJet, Ericsson, Eurostar, EZ-Link, Facebook, Fandango, fastjet Tanzania, FC Barcelona, Fontinalis Partners, Gemalto, Giesecke & Devrient, GlobalPlatform, Google, Grand NFC Korea Alliance, GSMA, Hamburger Hochbahn AG, HanseCom GmbH, Helsinki City Transport, HTC, Huawei, IATA ((International Air Transport Association), ICAO ((International Civil Aviation Organization), IDA (Infocomm Development Authority), India IRCTC, Infineon Technologies, Infocomm Development Authority, Inmodo, INSIDE Secure, Insight Venture Partners, IRIS Ticketing, ISIS, ISO (Interntional Standards Orgnaisation), ITSO (Integrated Transport Smartcard Organisation), JAL, JR East, KASIKORNBANK, KDDI, Kenya Airways, Kony Solutions, Korea Communications Commission, Korea Smart Card, KT Corporation, LG, Live Nation Entertainment, Liverpool FC, London Underground, LP, Lufthansa, m:coda, M1, m8 Capital, Malaysian Airlines, Masabi, MBTA (Massachussetts Bay Transport Authority), MasterCard, Metro-North Railroad, Microsoft, MIFARE4Mobile Industry Group, MLB, MMC Ventures, MTS, NATO (National Association of Theatre Owners), NCR, NeoMedia, Netsize, New Jersey Transit, NFC Forum, Nokia, Northwest Airlines, NRJ Mobile, NSN, NTT DoCoMo, NXP Semiconductors, O2 UK, Oberthur Technologies, Orange, OSPT (Open Standards for Public Transport), Panasonic, PayBox, PayPal, Phillips, Plusdial, Proxama, Qatar Airways, redBus, Regal Cinemas, Regal Entertainment Group, Regency Theatres, Renfe, Research and Innovative Technology Administration, RIM, Rogers Communications, Ryanair, Safaricom, Safarilink, Samsung, SAS, SFR, Shaw Theatres, Siemens, Singapore Airlines, SingTel, SITA (Société Internationale de Télécommunications Aéronautiques), Sony, Southern Railway, Southern Theatres, Spanair, Standard Bank, StarHub, STMicroelectronics, Swiss Air, Target, Telecom Italia, Telecom Italia Group, Telefonica, TELUS,,, TicketFriend, Ticketmaster,, Ticketscript, ticketvala, T-Mobile USA, Toshiba, TfL (Transport for London), Trinity Mobile, UITP (International Association of Public Transport), UK ATOC (Association of Train Operating Companies), United Airlines, Unwire, Usablenet, Utah Transit Authority, VdV (Association of German Transport Companies), Venyon, Verizon, VimpelCom, Virgin Atlantic, Visa, Vodafone, Vueling, Walgreens, WorldPay, Yahoo.

Data & Interactive Forecast

Juniper Research’s highly granular interactive Excels enable clients to manipulate Juniper’s forecast data and charts to test their own assumptions, perform what-if analysis; and compare select markets side by side in customised charts and tables. IFxls greatly increase clients’ ability to both understand a particular market and to integrate their own views into the model.

Forecast suite includes:
  • Splits by key markets – Air, Rail, Metro, Sports & Entertainment/Events.
  • Country level splits for transport markets for Canada, US, France, Germany, Sweden and UK.
  • What-If Analysis tool allowing user the ability to manipulate Juniper’s data for 14 different metrics.
  • Access to the full set of forecast data of more than 140 tables and 10,000 datapoints.

Buying Options

All research reports now come with an enterprise-wide licence

Mobile Ticketing Strategies: Air, Rail, Metro, Sports & Entertainment 2013-2018

This sixth edition of Juniper’s report into the mobile ticketing arena provides a definitive analysis of the dynamics, infrastructure requirements and stakeholders within each of its key markets.

Juniper Research has identified a number of different approaches to mobile ticketing, with varying degrees of integration of the mobile phone into the process. This report is essential reading for ticketing agencies and companies looking to expand their capability beyond existing ticketing methods. 

The research suite includes:
  1. Executive Summary - Slide deck summarising key trends, competitive analysis and market forecasts, allied to a series of strategic recommendations for players across the value chain (PPT).
  2. Market Trends & Competitive Landscape - strategic analysis of market dynamics, drivers and trends, together with ticketing vendor capability assessment and matrix (PDF).
  3. Market Sizing & Forecasts – regional, sector and device prospects and analysis together with five year forecasts for key metrics, including installed base, shipments and revenue.
  4. Interactive Forecast Excel – highly granular dataset comprising more than 10,000 datapoints, allied to What-If Analysis tool giving user the ability to manipulate Juniper’s data (Interactive XL).
Download a summary of the table of contents and forecasts above, or request a detailed list of every table and chart via

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Research Details

Windsor Holden
Commerce & Money
8 Key Regions - includes North America, Latin America, West Europe, Central & East Europe, Far East & China, Indian Subcontinent, Rest of Asia Pacific and Africa & Middle East
Canada, France, Germany, Sweden, UK, USA

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