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Mobile & Online Ticketing
OverviewJuniper’s market leading Commerce & Money research provides the most comprehensive and progressive analysis of the digital commerce market.

Our Mobile & Online Ticketing Strategies research provides an analysis of the digital ticketing sector across a number of disparate industries, highlighting and assessing the intra- and inter-segment trends and challenges that have emerged. The analysis covers key sectors including Air, Metro/Bus, Rail, and Sports & Entertainment Events.

Key Features

  • Provides an in-depth evaluation of the mobile and online ticketing ecosystem, highlighting the adoption of both PC and Mobile Handsets for ticketing transactions.
  • Strategic assessment of the major trends, including the extension of ticketing services beyond mobile devices to wearables such as Smart Watches and Smart Glasses.
  • In-depth assessment of the opportunity presented by NFC and of the hurdles this technology faces.
  • Interviews with leading players across the ticketing value chain, including Gemalto, Netsize, G&D, SITA, DICE, Masabi, GlobeSherpa, SimplyTapp and Advanced Ticketing.
  • Key player capability and capacity assessment, together with our vendor market positioning matrix.
  • Benchmark industry forecasts for the size and growth of ticketing users and transaction values.
  • Key industry executives identified in our ‘Movers & Shakers’ section.

Key Questions

  1. What are the key trends defining the mobile and online ticketing space today?
  2. What are the key inter- and intra-segment constraints on mobile and online ticketing?
  3. What is the current state of digital ticketing and how is it developing beyond PC and mobile devices?
  4. What are the prospects for wearable device ticketing in the future?
  5. How has Apple Pay and HCE impacted NFC ticketing?

Companies Referenced

Interviewed: Advanced Ticketing, DICE, Giesecke & Devrient, GlobeSherpa, Gemalto, Netsize (a Gemalto company), Masabi, SimplyTapp, SITA.
Profiled: Advanced Ticketing, DICE, Fandango, Gemalto, Giesecke & Devrient, GlobeSherpa, Masabi, Netsize (a Gemalto company), NXP, SimplyTapp, SITA, ticketscript, Unwire.
Case Studied: Capitaine Train, Masabi, Smart Ticketing Alliance, Transport for Athens (OASA Group).
Mentioned:, ABnote, Abu Dhabi International Airport, Accenture, Access IS, ACT (Applied Card Technologies), AFIMB, Air France, Alibaba, Amazon, American Airlines, American Express, Amtrak, Apple, Atos, Barclaycard, Beijing Capital International Airport, BeyazBorsa, BKM (Bankalararasi Kart Merkezi – Interbank Card Center), BlackBerry, Bookmyshow, Bosch, British Airways, Bureau of Transportation Statistics, Calypso Networks Association, CatchThatBus, CEN, Chicago Transit Authority, China Airlines, China Mobile, Chunghwa Telecom, Claro, ClickandBuy International, Comcast Interactive Media Commonwealth Bank of Australia, Computicket, Consult Hyperion, Continental, Copenhagen Airport, Copenhagen Metro, CrossCountry, Cubic, Danish State Railways, DART, Delphi, Deloitte, Delta, Deutsche Bahn, Deutsche Telekom, DG VERLAG, Dialog (Sri Lanka), DNB, Donner & Reuschel, Dortmunder Volksbank, Dubai Metro, EasyJet, eBay, EDF Energy, Edgar, Dunn & Company, eDigitalResearch, Elibra Global, Ericsson, Emirates Airline, Entgroup, eServGlobal, Europay, Eurostar, Facebook, Färjerederiet, First Group, FIS, GlobalPlatform, Go North East, Google, Greyhound, GSMA, Helsinki City Transport, HP, Huawei, IATA (International Air Transport Association), IBM, ICAO (International Civil Aviation Organization), Indian Railways, Indonesia Events, Infineon Technologies, inmodo, INSIDE Secure, Intel, IRCTC, ISO (International Organisation for Standards), ITSO, Japan Airlines, JR East, LAN & TAM, LG, Live Nation, LoopPay, Los Angeles Department of Transportation, Lufthansa, Lyria, Makemytrip, MasterCard, MBTA (Boston), Microsoft, MLB, Morpho, Moscow Department of Transport, Motorola, Movia,, Mozido, MTA (New York), MyCall, National Association of Theater Owners, National Express, National Trust, NBC Universal, NFC Forum, Nokia, NSN, NTT DOCOMO, O2, Oberthur, Oi, Orange, OSPT (Open Standards for Public Transport), Payforit, PayPal, PayPass, Polish Airlines, Portland Streetcar, PromptNow, PwC, Qantas, Rabobank, Rail Russia, Raytheon, redBus, Regal Entertainment Group, RESA, RioCard Tecnologia da Informação, RITA (Research and Innovative Technology Administration), Riverbed, Roku, Royal Bank of Canada, Ryanair, Samsung, San Diego MTS, San Francisco Municipal Transit Authority, Santiago Metro Mobile, Sky Scanner, SL (Storstockholms Lokaltrafik), SNCF, Songkick, Sony, South African Airways, Sparda-Bank Hamburg, SPTrans (Sao Paulo), SriLankan Airlines, ST Microelectronics, Stripe, StubHub, Swisscom, Target, Tech-Mahindra, Telecom Italy, Telefónica, Telenor, TfL (Transport for London),, Three, Ticketek, Ticketmaster, Ticketsasa, Tieyou, TIM, Tivo, T-Mobile, Toulouse Blagnac Airport, TPF, Trenitalia, TriMet Tickets, TripAdvisor, Turkish Airlines, UIC, UITP, UK ATOC (Association of Train Operating Companies), UKTI (UK Trade & Investments), Unife, United, Valley Metro, VDV eTicket Service, viagogo, Virgin, Virginia Railway Express, Visa, Visa Europe, Vodafone, Walgrens, Wind, World Bank, Xerox, Xoom, xsmart, yatra, YouGov, ZTE.

Data & Interactive Forecast

Juniper Research’s highly granular interactive excels enable clients to manipulate Juniper’s forecast data and charts to test their own assumptions, perform what-if analysis; and compare select markets side by side in customised charts and tables. IFxls greatly increase a clients’ ability to both understand a particular market and to integrate their own views into the model.

Forecast suite includes:
  • Country level data splits for US, Canada, Denmark, Germany, France, Portugal, Sweden, UK, Spain, and Norway, as well as 8 key regions.
  • Device splits by mobile handsets and PC.
  • Splits by ticketing sector: Rail, Metro, Bus, Air, and Sports & Entertainment Events
  • What-If Analysis tool allowing user the ability to manipulate Juniper’s data for 26 different metrics.
  • Access to the full set of forecast data of more than 70 tables and 20,000 datapoints.

Research Options

All research reports now come with an enterprise-wide licence

Mobile & Online Ticketing: Transport, Events & NFC 2015-2019

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Juniper Research has identified a number of different approaches to mobile and online ticketing, with varying degrees of integration of the mobile phone into the process. This report is essential reading for ticketing agencies and companies looking to expand their capability beyond existing ticketing methods.

The research suite includes:
  1. Executive Summary - Slide deck summarising key trends, competitive analysis and market forecasts, allied to a series of strategic recommendations for players across the value chain (PPT).
  2. Market Trends & Competitive Landscape - strategic analysis of market dynamics, drivers and trends, together with ticketing vendor capability assessment and matrix (PDF)
  3. Market Sizing & Forecasts – regional and sector prospects analysis together with five year forecasts for key metrics, including adoption, ticketing transaction values and volume (PDF).
  4. Interactive Forecast Excel – highly granular dataset comprising more than 20,000 datapoints, allied to What-If Analysis tool giving user the ability to manipulate Juniper’s data (Interactive XL).

Download a summary of the table of contents and forecasts above, or request a detailed list of every table and chart via

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Research Details

Nitin Bhas
Commerce & Money
8 Key Regions - includes North America, Latin America, West Europe, Central & East Europe, Far East & China, Indian Subcontinent, Rest of Asia Pacific and Africa & Middle East
Canada, Denmark, France, Germany, Norway, Portugal, Spain, Sweden, UK, USA


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